Our story, our mission, our promise
Discover the unique approach that sets Off-Label Strategies apart. Learn about our journey, our expert team, and the core principles that drive our success and client satisfaction.
Heather Wilmot
CEO & Founder, Off-Label Strategies
Heather is the CEO and Founder of Off‑Label Strategies, bringing more than a decade of expertise in financial systems, telecom analytics, and operational problem‑solving to businesses seeking clarity, efficiency, and measurable results.
Known for her ability to translate complex system behavior into clear, actionable insights, Heather has built a career uncovering revenue leakage, diagnosing systemic defects, and aligning business, technical, and financial teams around solutions that actually work. Her background spans Fortune 500 telecom consulting, financial systems logic, revenue assurance, regulatory compliance, and operational audits — giving her a rare, cross‑functional perspective that most consultants simply don’t have.
Before launching Off‑Label Strategies, Heather served as a Senior Revenue Analyst for Axiom Consulting Group, where she designed SQL‑driven audit frameworks, identified over $350K per month in missed revenue, and became the go‑to SME for interpreting product design and system architecture. Prior to that, she spent six years at Verizon Business, where she led cost and revenue assurance initiatives, built exception logic, resolved multimillion‑dollar billing discrepancies, and uncovered $500K/month in underbilling and $1.5M/year in systemic revenue leakage.
Heather’s career began in financial services, where she specialized in HMDA compliance, mortgage lifecycle operations, and regulatory audits — experience that shaped her meticulous, audit‑defensible approach to every engagement.
Today, she partners with businesses that want more than surface‑level consulting. Through Off‑Label Strategies, Heather helps clients streamline operations, strengthen financial accuracy, and uncover opportunities hidden inside their systems and workflows — all with the unconventional, results‑driven mindset that defines her brand.
Our unique perspective
Off-Label Strategies was built on a simple belief: telecom billing problems aren’t found on invoices — they’re found in systems. We bring a founder-led, systems-driven approach to uncovering hidden waste that traditional consultants never see.
Founded after years inside telecom operations, product teams, and billing systems, we analyze product design, API behavior, provisioning logic, contract structures, usage engines, and billing system defects. This is where the real problems hide, and where the real savings come from.
Our philosophy and expertise
We don’t believe in template audits or surface-level reviews. Our philosophy is built on lateral thinking, systems knowledge, technical accuracy, financial clarity, and founder-led analysis. Every audit is hands-on, every finding is validated, and every recommendation is grounded in how telecom systems actually behave.
With over 8 years of telecom experience, we understand DIA & HSIP billing logic, burstable bandwidth, security add-on SKU mapping, and systemic defects. This isn’t theoretical knowledge — it’s lived experience inside the systems that generate your invoices.
Who we serve and our commitment
We work with organizations where telecom complexity creates hidden waste, including multi-location businesses, enterprises with high-capacity internet ports, SaaS companies with usage-based billing, and those with legacy services. If you use telecom services, you have hidden waste — guaranteed.
Our commitment operates with transparency, accuracy, integrity, technical rigor, and financial clarity. Our model reflects this: no savings equals no fee. If we don’t find anything, you owe nothing.
"You never change things by fighting the existing reality. To change something, build a new model that makes the old one obsolete."
Buckminster Fuller, Systems Theorist and Inventor